This is the process for payment failed accounts:
- If payment fails, the billing system retries every day for 15 days Payment failure will be sent to the Owner, and Billing CC recipient every day for 15 days Admin users see "Payment is due, Account will be suspended on DATE" warning in application header.
- On the 16th day, the account gets suspended.
- On the 30th day, it goes to Closed state4. On the 90th day, it will be undeployed.
To know more about Billing at Vtiger, click here