FAQs in this section
What happens with payment failure accounts?
Can I get a refund if I haven't used the account?
How can I get a free trial of Vtiger CRM?
How many days are there in the free trial?
My free trial got completed but I still want to explore Vtiger. What should I do?
Do I get access to all the features in the trial version?
How should I choose the plan before subscribing?
Where can I get all the plans and their pricing?
Can I change my plan to another after subscribing?
I am a customer from the US. How can I make a payment for the plan I need in Vtiger?
How can I subscribe to Vtiger?
Which payment modes are available for subscribing to Vtiger?
Where can I get the All-In-One pricing?
I am subscribing to Vtiger from India. How can I make the payment?
Can I get a subscription for Vtiger for a fortnight?
I am confused about the way billing works at Vtiger. What should I do?
Should all Indian customers register with Web Pay?
What is the tax applied on my invoice for Vtiger subscription?
I still have 4 trial days left. Can I subscribe to Vtiger after the trial version ends?
Can I enter other characters in the card name while making a payment?
How can I download the invoice for my subscription to Vtiger?
The address I provided to Vtiger is an old one. I have a new address. Can I edit this information on the billing page?
My credit card has expired. How can I change the mode of payment?
How can I cancel my subscription with Vtiger?
How can I reactivate the subscription?
New employees have joined my company. How can I add them as users to my Vtiger subscription?
How can I remove users from the Vtiger subscription?
I added three users to my Vtiger subscription. How will I be charged for this addition?
I have an annual subscription. How will I be charged on adding new users to my account?
I deleted 2 users from my subscription. How will I be charged?
Can I delete a user and add him the same day?
How can I change the existing subscription plan?
How will I be charged for changing the plan?
I have cancelled my account. What will happen to the data?
Where can I give feedback and my experience while canceling the account?
I have to talk to a representative while canceling the account. What do I do?
I get an error message saying - 'Paypal re-authorization required' while making the payment. What should I do?
Can I enter three payment methods in Billing?
I get an error message saying - 'This transaction cannot be processed - Please enter a valid debit or credit card number and type' while making the payment. What should I do?
I get an error message saying - 'Your card does not support this type of purchase' while making the payment. What should I do?
I get an error message saying - 'Invalid request parameter: senderEmail cannot be blank' while making the payment. What should I do?
I get an error message saying - 'Your card number was declined' while making the payment. What should I do?
I get an error message saying - 'Your card number is incorrect.' while making the payment. What should I do?
When will my Vtiger account get suspended?
Should I register for Web Pay every month while paying the bill?
I don't want to subscribe to Vtiger, but I have entered some crucial details. Can I get them?
I have entered important details in my Vtiger account during the trial period. Will I lose it if I subscribe to Vtiger?
No, when you subscribe, the trial data is transferred to your paid account.
To know more about Billing in Vtiger, click
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