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    Home  >   FAQs   >  Can I select the default status that a record must be set to when I reopen it?
    FAQs in this section
    What is a closed state? What is the importance of closed states? How do I identify a closed state? I see a message on a record that asks me to reopen the record. What does it mean? How do I configure closed states for a module? I am not able to use closed states. What might be the reason? How do I enable the Closed States module? Are closed states pre-configured for a module? How do I close a record? How do I reopen a closed record? Who can reopen a closed record? Can I provide reopen access to non-admin users? How do I provide permission to reopen records to a profile? What actions are restricted on closed records? What actions can I perform on closed records? How do I enable linking to closed records? How do I link records to a closed record? How do I enable a duplicate check on closed records? What are the ways of checking for duplicates on closed records? Can I check for duplicates on closed records using the Find Duplicates module? Can I configure closed states in all Vtiger modules? How many closed states can I have in a module?

    Can I select the default status that a record must be set to when I reopen it?

    Table of Contents

    Yes, you can do this by selecting a Re-open status.

    Re-open status is the value that a pre-selected state picklist field with closed states configured, takes when a record is re-opened. The re-open status must be configured for all the modules.
    For example, the pre-selected state picklist field in Contacts is Status. When you select ‘Cold’ as the re-open status in Contacts, every time you re-open a contact, the Status field's value is set to ‘Cold’. 
     

    Follow these steps to select the default re-open status:

    1. Log in to your CRM account.
    2. Click the User Menu on the top right corner of the CRM screen.
    3. Click Settings.
      • This will take you to the Settings page.
    4. Look for the Module Management section.
    5. Select Module Layouts & Fields.
    6. Choose Contacts from the Select Module dropdown.
    7. Choose a value from the Select re-open Status dropdown.
    8. Click Save.
    To learn more about closed states, click here.
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