What is the 'Hourly response time with number of conversations' widget?

The 'Hourly response time with number of conversations' widget is a bar chart that shows the average number of conversations and the response time by the agents on an hourly basis.

Metrics shown:

• Average Responses in under < 30 seconds
• Average Responses in > 30 seconds
• Average Conversations

Note: You can hover on a chart on a widget to see the in-depth information related to conversations, agents, etc.