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What is the 'Hourly response time with number of conversations' widget?

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The 'Hourly response time with number of conversations' widget is a bar chart that shows the average number of conversations and the response time by the agents on an hourly basis.

Metrics shown:

  • Average Responses in under < 30 seconds
  • Average Responses in > 30 seconds
  • Average Conversations
Note: You can hover on a chart on a widget to see the in-depth information related to conversations, agents, etc.
 
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