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What is the 'Customer Satisfaction' widget?

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The 'Customer Satisfaction' widget is a pie chart that shows customer satisfaction percentage based on customer ratings.

Metrics shown:

  • Average chats rating 4 star or greater
  • Average chats rating below 4 stars
Note: You can hover on a chart on a widget to see the in-depth information related to conversations, agents, etc.
To know more about Chat Insights, click here.
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