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What is the 'Response time by agent' widget?

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The 'Response time by agent' widget is a bar chart that shows the average number of chats received by each agent per day and their average response time.

Metrics shown:

  • Average chats count
  • Average Response Time
Note: You can hover on a chart on a widget to see the in-depth information related to conversations, agents, etc.
 
To know more about Chat Insights, click here.
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