What are the call statuses in Vtiger CRM?

Call status values define the status of the calls being handled. You can see the following call statuses in the CRM.

• Ringing: For inbound calls, before the call is routed.
• In-progress: For inbound calls, after an agent or a rep picks up the call. For outbound calls, when a rep initiates a call.
• Completed: For inbound and outbound calls, after a call is completed.
• Hang-up: For inbound calls, if a customer hangs up the call before it is routed to a rep.
• No-answer: For an outbound call, when it is not answered and there is no voicemail.