FAQs in this section
What are the benefits of integrating Instagram DM with Vtiger CRM?
Here are some benefits of using Instagram DM in Live Chats:
- Centralized Communication: You can centralize your communication channels and manage all customer interactions in one place.
- Lead Management: You can automatically capture and convert DM conversations into leads or contacts in the CRM since Instagram DMs can source potential leads and inquiries.
- Personalized Customer Engagement: You can access customer data stored in Vtiger CRM while interacting with them through Instagram DMs.
- Efficient Follow-up: This enables an efficient follow-up process where your team responds promptly to customer inquiries, improving customer satisfaction and reducing response time.