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What are the benefits of integrating Instagram DM with Vtiger CRM?

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Here are some benefits of using Instagram DM in Live Chats: 
  • Centralized Communication: You can centralize your communication channels and manage all customer interactions in one place.
  • Lead Management: You can automatically capture and convert DM conversations into leads or contacts in the CRM since Instagram DMs can source potential leads and inquiries. 
  • Personalized Customer Engagement:  You can access customer data stored in Vtiger CRM while interacting with them through Instagram DMs.
  • Efficient Follow-up: This enables an efficient follow-up process where your team responds promptly to customer inquiries, improving customer satisfaction and reducing response time.
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