How do I send messages from Live Chats?
Follow these steps to send a message from Live Chats.- Log in to the CRM.
- Go to Essentials > Conversations.
- Click Live Chats. Live Chats console opens. Instagram DM messages will arrive in the conversation window. You can identify Instagram direct messages with the icon beside them.
- Click Instagram message to respond to the sender.
- Type your message in the text box to send.
- Note: You can also attach images, videos, documents, etc., with your message.
- Click Send.