What are the pre-requisites for Twitter DM integration?
To use and respond to Twitter direct messaging in the Live Chat window, you need to:- Have a Twitter business account.
- Integrate your Twitter account in the Vtiger Social module.
- Enable the Twitter user in the Websense Widget in the CRM.
Once you have successfully integrated the Twitter account, the Twitter DM icon will be visible in the conversation window in the Live Chat console.