FAQs in this section
What is Chat Insights?
What is the use of Chat Insights?
From where does Chat Insights pull up the information?
How can I go to Chat Insights?
Is the Chat Insights module available with the Free edition?
How can I change the metrics on the Chat Insights page?
How can I use filters in Chat Insights?
Can I save a widget as an image?
I see three sets of information in one widget. How can I view only one set?
What are the five blocks of the information below the filters section?
What is the 'Conversations by day' widget?
What is the 'Conversations by hour' widget?
What is the 'Hourly response time with number of conversations' widget?
What is the 'Response time by agent' widget?
What is the 'Agent Chat Volume' widget?
What is the 'Chat duration by agent' widget?
What is the 'Customer Satisfaction' widget?
What is the 'Customer Feedback' widget?
The Missed Conversations percentage is showing 164% in red color with an up arrow. What does this mean?
My chat duration is showing 27% in red color with a down arrow. What does this mean?
My average chat rating is showing 1% in green color with an up arrow. What does this mean?
My average chat rating is showing 5% in green color with a down arrow. What does this mean?

My responded conversations are showing 34% in green color with an up arrow. What does this mean?

The number of responded conversations has increased by 34% when compared to the previous time range. This is good news for you because the number of responded conversations by agents must equal to or higher than the previous number. Hence the arrow is in green. 

To know more about Chat Insights, click here.
Home Privacy Policy Terms of Service Security Center Policy & Legal Center
© Copyright 2021 Vtiger. All rights reserved.
Powered by Vtiger
Facebook Twitter Linkedin Youtube