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What are the call statuses in Vtiger CRM?

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Call status values define the status of the calls being handled. You can see the following call statuses in the CRM.
  • Ringing: For inbound calls, before the call is routed.
  • In-progress: For inbound calls, after an agent or a rep picks up the call. For outbound calls, when a rep initiates a call.
  • Completed: For inbound and outbound calls, after a call is completed.
  • Hang-up: For inbound calls, if a customer hangs up the call before it is routed to a rep.
  • No-answer: For an outbound call, when it is not answered and there is no voicemail.

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