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How do I send messages from Live Chats?

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Follow these steps to send a message from Live Chats.
  1. Log in to the CRM.
  2. Go to Essentials > Conversations.
  3. Click Live Chats. Live Chats console opens. Instagram DM messages will arrive in the conversation window. You can identify Instagram direct messages with the icon beside them.
  4. Click Instagram message to respond to the sender.
  5. Type your message in the text box to send.
  6. Note: You can also attach images, videos, documents, etc., with your message.
  7. Click Send.
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