What are the troubleshooting tips for Webforms in Vtiger CRM?

Following are the troubleshooting tips for Webforms in Vtiger:

Form Not Submitting:

• Ensure all mandatory fields are filled in.
• Verify that CAPTCHA or OTP verification if enabled, is working correctly.

• Confirm that the webform's Public ID and Post URL are correctly set in the form.
• Ensure that field names in the form match the corresponding CRM field names.
• Verify module configurations, especially Primary and Secondary Modules.

• Check if duplicate handling settings (e.g., Keep existing value, Append to existing data) are correctly configured.
• Review if records are being overridden based on CRM settings for duplicates.

• Ensure the Round Robin option is enabled in the User Assignment section.
• Confirm that selected users or groups are correctly listed in the Round Robin User list.

• Verify that the override value is correctly set for hidden fields.
• Ensure that the URL parameters are formatted correctly when passing values to hidden fields.

• Ensure the file upload field is added and marked as mandatory if required.
• Verify file type and size restrictions are set correctly and communicated to users.

• Check if the user's IP is on the Blocked IPs list and remove it if needed.
• Review the logs to determine if security features like CAPTCHA triggered the block.

• Verify the Return URL is entered correctly and points to a valid, accessible page.
• Ensure no typos or incorrect URLs are causing redirection failures.