FAQs in this section
What is a bounce message and error code?
What are different bounce categories?
What are the different error codes?
What are the different traditional bounce codes?
What are the different enhanced bounce codes?
Can I customize the bounce messages?
I need a detailed report regarding a bounce message. How can I get it?
What is a hard bounce?
What is a general bounce?
What is a 'DNS failure' error?
What is a 'Mailbox full' error?
What is a 'Message too large' error?
What is a 'Mail block - relay denied' error?
What is a 'Mail block - general' error?
What is a 'Mail block - spam detected' error?
What is a transient bounce?
What is a challenge or response bounce?
What is a 'Bounce - no email address returned' error?
What are Quarantined emails in Microsoft Outlook?
Why do I have to review and manage quarantined emails in Microsoft Outlook?
Where can I see my Quarantine email notifications?
Where can I review and manage Quarantined Emails in Microsoft?
How will I know if my emails have been quarantined?
How do I manage quarantined emails?
What does getting an Undelivered Mail Returned to Sender message mean?
What can I do to resolve undelivered email issues?
How do I prevent my emails from being returned as undelivered?
What are undelivered emails?
How do I know if my emails have bounced?
Why are my emails being returned as undelivered?
Table of Contents
The following are the reasons or causes for undelivered emails:
- Invalid Email Address: The recipient's email address may be incorrect, misspelled, or no longer active.
- Mailbox Full: The recipient’s mailbox is full and cannot accept new emails.
- Spam Filters: The email may have been flagged as spam by the recipient’s email server or spam filters.
- Server Issues: The recipient’s mail server may be temporarily down or experiencing technical difficulties.
- Blocked Sender: The recipient may have blocked your email address or domain.
- Attachment Size Too Large: The email contains attachments that exceed the recipient’s mail server size limits.
- DNS Issues: Problems with the Domain Name System (DNS) of either the sender’s or recipient’s email server.
- Expired Domain: The recipient's email domain has expired or is no longer active.
- Blacklisted IP Address: Your sending IP address has been flagged for spam, causing emails to be rejected.
- Authentication Issues: Missing or incorrect email authentication (SPF, DKIM, DMARC) may lead to rejection.
- Temporary Network Issues: Temporary connectivity problems between servers can result in delivery failure.
- Recipient Server Policies: The recipient’s server may have strict rules or configurations that block your email.
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