FAQs in this section
What is a bounce message and error code?
What are different bounce categories?
What are the different error codes?
What are the different traditional bounce codes?
What are the different enhanced bounce codes?
Can I customize the bounce messages?
I need a detailed report regarding a bounce message. How can I get it?
What is a hard bounce?
What is a general bounce?
What is a 'DNS failure' error?
What is a 'Mailbox full' error?
What is a 'Message too large' error?
What is a 'Mail block - relay denied' error?
What is a 'Mail block - general' error?
What is a 'Mail block - spam detected' error?
What is a transient bounce?
What is a challenge or response bounce?
What is a 'Bounce - no email address returned' error?
What are Quarantined emails in Microsoft Outlook?
Why do I have to review and manage quarantined emails in Microsoft Outlook?
Where can I see my Quarantine email notifications?
Where can I review and manage Quarantined Emails in Microsoft?
How will I know if my emails have been quarantined?
How do I manage quarantined emails?
What does getting an Undelivered Mail Returned to Sender message mean?
Why are my emails being returned as undelivered?
How do I prevent my emails from being returned as undelivered?
What are undelivered emails?
How do I know if my emails have bounced?
What can I do to resolve undelivered email issues?
Table of Contents
You can perform the following actions to resolve the issues related to undelivered emails:
- Check the Email Address: Verify the recipient’s email address for typos or outdated information.
- Reduce Attachment Size: Compress files or use file-sharing platforms like Google Drive or Dropbox for large attachments.
- Clear Spam Filters: Ensure your email content doesn’t trigger spam filters by avoiding suspicious language or attachments.
- Request Space in Recipient’s Mailbox: Ask the recipient to free up mailbox space if it’s full.
- Check Your Sending Reputation: Use tools like Sender Score or MXToolbox to ensure your sending IP isn’t blacklisted.
- Set Up Authentication (SPF, DKIM, DMARC): Proper email authentication improves delivery rates and proves your legitimacy.
- Wait and Resend Later: If the recipient's server is temporarily down, try sending the email again later.
- Review DNS Settings: Check your domain's DNS and MX records to ensure proper configuration.
- Contact the Recipient: Confirm that their mail server settings don’t block your email.
- Use a Different Email Address: If your address is blocked, send the email from another address or domain.
- Check for Authentication Errors: Ensure your email server is correctly configured and credentials are accurate.
- Address Rate Limiting: If you send bulk emails, slow the rate or use a professional service to avoid exceeding limits.
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