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What are the different statuses of a case?

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The Status field in Cases defines the state of the case. For example, a case may be open or resolved.

These are the various statuses of a case:
  • New: When the case is created
  • Assigned: When the case is assigned to a person
  • Open: When the case is accepted but not assigned
  • Wait for 3rd party: When an input is required from a 3rd party to resolve the case
  • Wait for customer: When an input is required from the customer to resolve the case
  • Resolved: When the case is resolved
  • Closed: When the case is in the Resolved state for a specified time, it goes to the Closed state
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