You can assign a case to a team by using the Group
Follow these steps to assign a case to a team:
- Click the Menu icon.
- Go to Support.
- Click Cases.
- Select and open the internal ticket that you want to assign to a team.
- Click Deep Dive.
- Look for the Group field.
- Select the team from the Group picklist.
- Click Save.
: You should have created groups of team members before they become visible in the Group picklist.