How do I assign a case to a team in my company?

You can assign a case to a team by using the Group field.

Follow these steps to assign a case to a team:

1. Click the Main Menu.
2. Go to Support.
3. Click Cases.
4. Select and open the internal ticket that you want to assign to a team.
5. Click Deep Dive.
6. Look for the Group field.
7. Select the team from the Group picklist.
8. Click Save.

Note: You should have created groups of team members before they become visible in the Group picklist.