FAQs in this section
What is a case?
How do I create a case?
Can I link a customer record to their case record?
Can I link a service to a case?
Can I create a case using Quick Create?
What are the different statuses of a case?
How do I assign a case to a team in my company?
Where can I find the responses to the Customer Satisfaction Survey?
What is the Customer Satisfaction Survey?
How does the Customer Satisfaction Survey work?
How can I find the Customer Satisfaction Survey workflow?
What is the difference between cases and internal tickets?
Can I mass edit case details at once?
Can I filter cases depending on the Customer Satisfaction Survey feedback?
How do I set up a mailroom rule to create cases?
How do I reply to a case?
Why are there no closed states in Cases?

What is the Is Billable field in Cases?

When your customer requires a chargeable service from you, you can make the case billable by enabling the Is Billable field.

The Is Billable field under the Service Information block must be:
  • Enabled if the customer is to be billed for providing a service
  • Disabled if the customer is not to be billed for providing a service
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