What are the different statuses of a case?

The Status field in Cases defines the state of the case. For example, a case may be open or resolved.

These are the various statuses of a case:

• New: When the case is created
• Assigned: When the case is assigned to a person
• Open: When the case is accepted but not assigned
• Wait for 3rd party: When an input is required from a 3rd party to resolve the case
• Wait for customer: When an input is required from the customer to resolve the case
• Resolved: When the case is resolved
• Closed: When the case is in the Resolved state for a specified time, it goes to the Closed state