FAQs in this section
What is the status of my case?
The status of a case can fall into one of the following categories:
- New
- Assigned
- Open
- Wait for Customer
- Wait for the Third Party
- Resolved
- Closed
- When you create a case, its status is automatically set to New if the Assigned To field is empty.
- If the current case status is Assigned, Wait for Customer, or Wait for Third Party, you must first change it to Open before marking the case as Resolved.
- Cases can be closed automatically through a default workflow in Vtiger CRM, and once a case is closed, it cannot be reopened. However, resolved cases can be reopened if necessary.
- Resolved cases can be reopened if necessary.