How do I link a service to a case?

Yes, when a customer reports a case that can be solved by providing a service, then you can add information about the service in the Service Details block.
 
Follow these steps to add service details in a case record:

1. Click the Main Menu.
2. Go to Support.
3. Click Cases.
4. Select and open the case to which you want to add service details. 
5. Click Deep Dive.
6. Look for the Service Details block.
7. Enter the following information:
   • If the service is billable (chargeable):
     1. Is Billable: Must be enabled if the service is billable
     2. Service: The service that is being provided
     3. Service type: The type of service provided
     4. Service location: The location if the service (Remote or Onsite)
   • If the service is not billable:
     1. Service type: The type of service provided
     2. Service location: The location if the service (Remote or Onsite)