How do I find the responses to the Customer Satisfaction Survey?

You can see the response to the Customer Satisfaction Survey in the Deep Dive View of the case record. 

1. Click the Main Menu.
2. Go to Support.
3. Click Cases.
4. Select and open the case record whose survey feedback you want to view.
5. Look for the Rating and Satisfaction Survey Feedback fields in the case record.

And here is how it will appear. (This is a sample only.)