FAQs in this section
What is a case?
How do I create a case?
How do I link a customer record to their case record?
What is the Is Billable field in Cases?
How do I link a service to a case?
How do I create a case using Quick Create?
What are the different statuses of a case?
How do I assign a case to a team in my company?
How do I find the responses to the Customer Satisfaction Survey?
What is the Customer Satisfaction Survey?
How does the Customer Satisfaction Survey work?
How do I find the Customer Satisfaction Survey workflow?
What is the difference between cases and internal tickets?
How do I mass-edit case details at once?
How do I filter cases depending on the Customer Satisfaction Survey feedback?
How do I set up a mailroom rule to create cases?
How do I reply to a case?
Why are there no closed states in Cases?
How do I reply to a case?
How do I add Internal Comments on a Case?
How do I link a Service to a Case?
How do I assign an SLA to a case?
What is the SLA Information block in Cases?
How do I create a case?
How do I enable automatic case creation from emails?
How can I reply to a case?
How are users notified when they are mentioned in a case comment?
What are the two default workflows set up for the Cases module?
How can I track the time spent on a case?
How do I create a Timelog for a case?
How do I stop the feedback emails sent after closing a Case?
What is the Similar Records option in Cases?
How does the Similar Records option help CRM users?

How do I convert a case to an FAQ?

When customers ask you a common question frequently, you can make an FAQ out of the question and display it in the Customer Portal. But when the same question is asked through a case, then you can convert the case into an FAQ.
 Follow these steps to convert a case into an FAQ:
  1. Log in to your CRM account.
  2. Click the Main Menu.
  3. Go to Support.
  4. Click Cases.
  5. Select and open the case that you want to convert into an FAQ.
  6. Click Do on the Summary View of the case.
  7. Select FAQ.
  8. Create a question and answer for the FAQ.
  9. Enter other FAQ details under Category, Status, etc.
  10. Click Save.
Note: The case Summary gets copied as the Answer in the FAQ. You can view the newly created FAQ under Main Menu > Help Desk > FAQ.
 
  To learn more about FAQ in Vtiger CRM, click here.
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