Home  >   FAQs   >  How do I assign a case to a team in my company?

How do I assign a case to a team in my company?

Table of Contents
You can assign a case to a team by using the Group field.

Follow these steps to assign a case to a team:
  1. Click the Menu icon.
  2. Go to Support.
  3. Click Cases.
  4. Select and open the internal ticket that you want to assign to a team.
  5. Click Deep Dive.
  6. Look for the Group field.
  7. Select the team from the Group picklist.
  8. Click Save.
Note: You should have created groups of team members before they become visible in the Group picklist.
Was this FAQ helpful?
0  out of  0  found this helpful.
Comments 0
Be the first to comment
© Copyright 2022 Vtiger. All rights reserved.