FAQs in this section
What is a case? How do I create a case? How do I link a customer record to their case record? What is the Is Billable field in Cases? How do I link a service to a case? How do I create a case using Quick Create? What are the different statuses of a case? How do I assign a case to a team in my company? What is the Customer Satisfaction Survey? How does the Customer Satisfaction Survey work? How do I find the Customer Satisfaction Survey workflow? What is the difference between cases and internal tickets? How do I mass-edit case details at once? How do I filter cases depending on the Customer Satisfaction Survey feedback? How do I set up a mailroom rule to create cases? How do I reply to a case? Why are there no closed states in Cases? How do I reply to a case? How do I convert a case to an FAQ? How do I add Internal Comments on a Case? How do I link a Service to a Case? How do I assign an SLA to a case? What is the SLA Information block in Cases?
How do I find the responses to the Customer Satisfaction Survey?
Table of Contents
You can see the response to the Customer Satisfaction Survey in the Deep Dive View of the case record.
Follow these steps to view the survey feedback:
- Click the Main Menu.
- Go to Support.
- Click Cases.
- Select and open the case record whose survey feedback you want to view.
- Look for the Rating and Satisfaction Survey Feedback fields in the case record.
Was this FAQ helpful?
0 out of 1 found this helpful.
Be the first to comment