FAQs in this section
Where do I find the Auth ID and Auth Token ?
What are Tokens? How do I get a Token?
Can I login to my Vtiger account via LinkedIn?
Can I login to my Vtiger account via Office 365?
How many logins can I have per account?
What are Vtiger's password conventions?
I have forgotten my password. How do I reset it?
Can I set the frequency at which users must change their passwords?
Is the Login Hours setting available in all Vtiger editions?
What are the login combinations for different devices if the concurrent session limit is four?
What are the login combinations for different devices if the concurrent session limit is three?
What happens when I try to log in from an unauthorized IP address?
What happens if a login IP address is configured for a user and the user is suspended later?
How do I set up login methods in Vtiger?
What happens if a user is already logged in and their login hours end?
Can I track a user's location?
Can I restrict users from reusing old passwords?
How many concurrent logins can I have for a single account?
Can I set up a default page I want to see, each time I log in?
Where can I set the session limit?
What login methods does Vtiger support?
What happens if I try to log in beyond the active session (current session) limit?
I received an alert saying, I am trying to log in from an unauthorized IP address. What does it mean?
I want a user to be logged out automatically when they are not using the CRM. How can I set this up?
How do I log out (sign out) from Vtiger?
Can I restrict users from logging in to the CRM beyond a certain time?

How do I authorize an IP address to log in?

Follow these steps to authorize IP addresses for users:

  1. Log in to your CRM account.
  2. Click the User Menu on the top right corner of the CRM screen.
  3. Click Settings.
  4. Look for the User Management section.
  5. Select Authentication.
  6. Click the Edit icon on the top right corner of the page.
  7. Go to the Login IPs section.
  8. Click +Add.
  9. Select the IP TypeStatic IP or IP Range.
    •  Static IP: Click inside the Static IPs text area and type the IP addresses.
    •  IP Range: Click inside the Network IP/CIDR text area and type the IP address range.
  10. Select Users or Roles from Type. This specifies who can log in using the IP addresses entered in the previous step.
    • Users: Pick the users from the Users drop-down. To learn more about Users in Vtiger CRM, click here.
    • Roles: Pick the roles from the Roles drop-down. To learn more about Roles in Vtiger CRM, click here.
  11. Enable the Restrict Mobile Access toggle button to restrict access from mobile devices to the specified IP addresses. 
  12. Click Save to save the login IP configuration. 
  13. Click Save to save the changes made to the Authentication set up.
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