FAQs in this section
Can I set up a default page I want to see, each time I log in?
How many logins can I have per account?
Where can I set the session limit?
What are Vtiger's password conventions?
Why is there an option to log in as another user?
I have forgotten my password. How do I reset it?
Can I set the frequency at which users must change their passwords?
What login methods does Vtiger support?
How do I set up login methods in Vtiger?
Can I restrict users from logging in to the CRM beyond a certain time?
Is the Login Hours setting available in all Vtiger editions?
What happens if a user is already logged in and their login hours end?
Can I track a user's location?
Can I restrict users from reusing old passwords?
How many concurrent logins can I have for a single account?
What are the login combinations for different devices if the concurrent session limit is four?
What are the login combinations for different devices if the concurrent session limit is three?
What happens if I try to log in beyond the active session (current session) limit?
How do I authorize an IP address to log in?
What happens when I try to log in from an unauthorized IP address?
What happens if a login IP address is configured for a user and the user is suspended later?
I want a user to be logged out automatically when they are not using the CRM. How can I set this up?
How do I log out (sign out) from Vtiger?
What are the troubleshooting tips for logging in to Vtiger CRM?
What is Vtiger’s Login Page Customization?
What are CSS styles?
What are the limits for uploading a background image for the login screen?
What are the benefits of using the Login Page Customization Add-on?
How do I install the Login Page Customization Add-on?
What should I do if the link to reset my password expires?
How long will the PW reset link be active?
can I please get support to get this activated and relogin to start using the vtiger?
Why am I unable to log in to Vtiger CRM?

I received an alert saying, I am trying to log in from an unauthorized IP address. What does it mean?

Vtiger CRM allows you to control a user’s login activity by specifying the IP address or a range of IP addresses from where they can log in. Users can log in only from authorized IP addresses.

Here are the warning messages that you see when:
  • Users try to log in from an unauthorized IP address. Click here to view the image in a new tab.
  • Mobile access is restricted and the user tries to log in from a mobile device. Click here to view the image in a new tab.
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