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How do I publish Articles?

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Publishing an article will have the following steps:

Step 1: Adding screenshots to an article

Follow these steps to add screenshots to the article:
  1. Log in to the CRM.
  2. Go to the Help Desk.
  3. Click Articles. The article editor opens.
  4. Choose the article you want to add screenshots.
  5. Click the Image icon in the toolbar. An Image properties window opens.
  6. In the Image Info tab, paste the Image URL in the URL field.
  7. Add the Width and Height of the image.
  8. Choose Alignment.
  9. Click OK
The screenshot will be added to the article.

Step 2: Adding links to an article

Follow these steps to add links to the article:
  1. Log in to the CRM.
  2. Go to the Help Desk.
  3. Click Articles. The article editor opens.
  4. Select the Article you want to add links to.
  5. Select the text that you want to link the other article to.
  6. Click the Link icon in the toolbar. A Link window opens.
  7. Select the Link Type as URL from the drop-down.
  8. Type the URL of the external document or other article in the URL field under the Link Info tab.
  9. Click OK.
The text will appear in blue, underlined form indicating the hyperlink is added to the text.
Note - After adding the link, click the Preview button to see if the link is working, and directs you to the link that you have added.
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