FAQs in this section
What are Articles in Vtiger CRM?
How are Articles better than FAQs?
In which editions of Vtiger CRM is the Articles Add-on available?
Is the Articles module available by default in the CRM?
How do I install the Articles module?
Where will my articles appear after publishing?
How do I change the appearance of the Help Center from the Articles module?
How do I create an article?
How do I see if my article will appear on the Help Center before publishing?
How do I add an article from the Cases module?
How do I create an article using Quick Create?
How do my customers view my articles if it is in the Draft status?
Should I meet any pre-requisites before I create an article?
How do I add screenshots to an article?
How do I add external links to an article?
How do I save the changes made to an article?
What is the Card View in Articles?
What can I do in the List View of the Articles module?
How is the Article's Summary View different from other modules?
How do I add a brief introduction to an Article?
How do I import Articles from my system to the CRM?
How do I export the articles from the CRM?
How do I print an article?
How do I change the template of an article?
How do I see views recorded on my article?
How do I see the rating of my articles?
Is it mandatory to install the Articles extension?
When I click the Do button from Articles' Summary View, it is not showing anything. Why?
How do I access the Help Center link from the article?
What do you mean by Quality Audit in Vtiger CRM?
How do you access the Quality Audit module in Vtiger CRM?
What do you mean by Audit template in Vtiger CRM?
What do you mean by Audit Forms in Vtiger CRM?
What do you mean by Audit Insights in Vtiger CRM?
What are Articles in Vtiger CRM?
What are the benefits of using articles in Vtiger CRM?
What is the Knowledge Base in Vtiger CRM?
What is Preview in Articles?
How do I install Articles?
Explain Summary View in Articles?
How do I create Articles?
How do I publish Articles?
How can I generate an app-specific password for Gmail?
How do I enable 2-Step Verification for my Google account?
What are the steps to generate an app password in Yahoo?
What is an app password for Yahoo Mail?
What are the steps to remove an app password in Yahoo Mail?
Why does Gmail show an SMTP connection failure error in Vtiger CRM?

In which status should I create my article?

You can create and save your article in one of the following statuses:

Status

Description

New

The article is new and has no content in it.

Draft

The article is being drafted and is not complete yet.

Published

The article is published in the Help Center and is accessible by the customers.

Unpublished

The article is not published due to various reasons.

Note:  You can add or delete the status values from Settings > Module Management > Picklist Field Values.
To know more about Articles, click here.
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