FAQs in this section
Which are the different methods to set up My Mailbox?
How can I set up auto-forwarding in the inbox?
How can I set up a two-way sync in the inbox?
How can I add a group mailbox?
How can I delete My Mailbox?
How can I delete a group mailbox?
How can I edit group mailbox settings?
What is My Mailbox?
What is a group mailbox?
What do I do if I see this message while configuring Office 365 Inbox sync in Vtiger? (Microsoft - retrieval using IMAP4 protocol failed for message number)
Where can I see the emails sent to and received from my customer?
Can I have a default name for Group Mailbox?
What happens when a default name is set for a Group Mailbox?
Where is the Delete option in Inbox mails?
How do I fix the issue where I'm asked to reauthorize my inbox access in Vtiger CRM after changing my password?
How can I verify my inbox in Vtiger CRM if I've enabled auto-forwarding but haven't been verified by the email client?
How to setup a forwarding rule to redirect incoming emails to the preferred address?
Why are newly created records showing the source as 'Gmail - inbox' even though two-way sync for inbox is configured?
Why does the emails sent from the inbox are not delivered to the recipient's inbox?
How do I map more than three folders?
How do I access Inbox in Vtiger CRM?
How do I set up automation based on emails received in my inbox?
What are the benefits of using Vtiger inbox?
Which folders are available in the inbox?
Table of Contents
Sales Inbox has separate folders for different email categories. Following are the default folders:
Click the Sync icon beside a folder name to sync emails between Vtiger CRM and your email client. The sync type depends on the setup done by you (one-way or two-way).
To learn more about Inbox, click here.
- Open: Emails that have just arrived or emails that have not been opened stay in this folder.
- Drafts: Emails that are composed but not sent are present in the Drafts folder.
- Done: Emails marked as Done are sent to this folder. When work on an email is complete, or an email conversation is closed, it can be marked as done. When a reply comes to a conversation in the Done folder, it is reopened and moved to the Open folder.
- Sent: Sent emails can be viewed in this folder.
- Reminders: Emails with reminders are sent to the Reminders folder.
- Trash: Deleted emails go to Trash. When a reply comes to a conversation present in the Trash folder, it is reopened and moved to the Open folder.
Synced folders
Along with the default folders mentioned above, you can view the folders that you selected for syncing during the mailbox setup for My Mailbox.Click the Sync icon beside a folder name to sync emails between Vtiger CRM and your email client. The sync type depends on the setup done by you (one-way or two-way).
Inbox members
In the case of group mailboxes, you can view mailbox members listed under 'Members', below the default folders.To learn more about Inbox, click here.
Was this FAQ helpful?
1
out of
1
found this helpful.
Comments 0
Be the first to comment