One Pilot | One Growth | One Professional | One Enterprise | One AI | |
Feature Availability | |||||
Sales Orders | - | ✓ | ✓ | ✓ | ✓ |
Taxes and Discount Availability | |||||
Group Taxes | - | ✓ | ✓ | ✓ | ✓ |
Individual Taxes | - | ✓ | ✓ | ✓ | ✓ |
Group Discount | - | ✓ | ✓ | ✓ | ✓ |
Individual Discount | - | ✓ | ✓ | ✓ | ✓ |
The Sales Order is a document sent to the customers that confirms the sale of products or services. When the customer accepts the document, the seller is obligated to deliver the specified goods on the stipulated date and at the agreed-upon price. A Sales Order comprises the following elements: Sales Order number, Purchase Order, Recurring Invoice, Billing and Shipping Addresses, Products or Services, Prices, taxes, and other relevant details.
When the customer agrees to the quote, they will send a Purchase Order (PO) that contains all the details related to the deal. The seller generates the Sales Order (SO) and sends it to the customer for further processing.
Sales Order relationship with other modules:
Several factors impact the creation and fulfillment of a Sales Order:
In this article, you will learn about:
Key Term | Description |
Sales Order | The Sales Order (SO) is an order issued by a company’s sales team to the customer. A Sales Order may be for products and/or services. |
Quote | A formal document presented by the company’s sales team to a potential customer, upon request for a quotation. It contains a detailed list of products and services, prices, taxes, terms, and discounts. |
Invoice | An Invoice, or a bill, is a non-negotiable itemized statement issued for the Products and Services rendered to the customer. |
Subscriptions | A Subscription is the amount of money that you pay regularly to receive a product or a service. |
Purchase Order | The first official offer issued by a customer to the company’s sales team. It lists types, quantities, and agreed-upon prices for products or services. |
Quantity in Stock | Quantity in Stock indicates the number of available products in stock. |
Quantity in Demand | Quantity in Demand refers to the number of products that customers request. |
Quantity Ordered | Quantity Ordered indicates the quantity of the product that has been ordered. |
Shipping Charges | An additional shipping charge is applied for delivering the product to the customer. |
Price Books | Lets you define different prices for products. The prices of the items can be updated at any time, depending on the customers and their needs. |
Contact Name | The name of the contact from the organization related to the SO. |
Organization Name | The organization with which the SO is associated. |
Status | Displays the present state of the SO.
|
Billing Address | The address where bills are sent and connected to a credit or debit card. By default, the billing address lists the company address associated with the related deal. |
Shipping Address | The address where the customer would like the SO to be delivered. By default, the shipping address will be the same as the billing address. |
Item Name | The name of the product or service that has to be delivered to the customer. |
Quantity | The count of the products or services that are promised to the customer. |
In Vtiger CRM, you can create a Sales Order from the following screens:
You can use the +Add Sales Order button to create a new SO. You can find it in the top right corner of the Sales Orders List View.
Follow the steps below to create an SO:
Step 1: Sales Order Details (All fields marked with an Asterisk are mandatory.)
Step 2: Address Details (All those fields marked with an Asterisk are mandatory fields.)
Step 3: Item Details (All those fields marked with an Asterisk are mandatory fields.)
Step 4: Terms & Conditions (All those fields marked with an Asterisk are mandatory fields.)
Step 5: Description Details
Step 6: Tally Information
You can create an SO from a deal's Summary View by adding a new SO or linking an existing one. This SO will be linked to the Deal record.
Follow these steps to add an SO from a Deal Summary View:
This newly created SO would be linked to the deal.
You can use the + Quick Create button to create a new SO. This button is available on all CRM screens.
Follow the steps below to create an SO:
You can add new line items like a new product or service, or a new section in an existing SO, by editing the Item Details block.
Follow the steps mentioned below to add Line item records:
Follow the steps below to add a product or service:
Note: The More option becomes visible only when more than one line item is added.
Follow the steps below to add a section:
Note: The More option becomes visible only when more than one line item is added.
You can perform the following actions on a Sales Order:
You can share an SO with a customer by sending a link to the SO or by attaching the SO itself.
Follow these steps to share an SO as a link:
Follow these steps to share an SO as an attachment:
Use Vtiger’s Documents module to solve the problems of organizing and sharing! It acts as a repository for all the documents that you create or those shared with you by your customers or sales team.
Follow these steps to add a document:
The linked document will be visible in the Documents widget of the Summary View for the SO record.
An Invoice or bill is a non-negotiable, itemized statement issued for the products or services rendered to a customer.
Follow these steps to generate an Invoice:
The newly created DN will be available in the Sales Ops widget of the Summary view in the SO record.
Follow these steps to generate a subscription:
The newly created subscription will be available in the Sales Ops widget of the Summary view in the SO record.
Follow these steps to export an SO:
The exported record will be saved on your local system.
Follow these steps to print an SO:
Note: You can also print a record directly from the List View. To learn more about List View, click here.
There are two ways to change the template of an SO.
Follow these steps to change the template of an SO from the Print Sales Order screen:
Follow these steps to change the template of an SO from the Settings widget:
The template will be applied to the SO instantly.
Summary View Actions
SO document: The generated Sales Order will be displayed here.
Widgets
Grid View is a table-like layout that shows data in rows and columns, similar to a spreadsheet. It allows you to view and edit multiple records simultaneously on the same page. You can edit specific field details in a record, just like editing a cell in a spreadsheet. The view resembles the List View but allows for additional actions, such as editing, rearranging columns, and bulk updates.
The One View widget is a one-stop destination for viewing all the important modules related to an SO.
The One View widget in the SO module will show the following details:
To learn more about One View in Vtiger CRM, click here.
To know more about Delivery Notes, click here.