What is an FAQ?

FAQs or Frequently Asked Questions are commonly asked questions about a process or a business. 

FAQs are written in pairs of questions and answers. If you think that certain questions your customers ask will be useful to other customers, then you can create FAQs out of these questions.
These FAQs can be uploaded on a portal or a website that all your customers have access to.
For example, ‘How do I sign up for Vtiger CRM?’ may be a frequently asked question.