How do I link an external document in an FAQ?

 Follow these steps to add a link to an external document:

1. Log in to the CRM.
2. Click main Menu. 
3. Go to the Help desk.
4. Select FAQ. The FAQ List View opens.
5. Click and open the FAQ to which you want to add the Links. 
6. Click Edit. The Editing FAQ page opens. 
7. Select the text you want to link the external document to in the Answer textbox.
8. Click the Link icon in the toolbar.
9. Type the URL of the external document in the URL field under the Link Info tab.
10. Click OK.

A hyperlink in blue will be added to the text you selected. This indicates that the link is embedded in the text.