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    Home  >   FAQs   >  How do I create an FAQ?
    FAQs in this section
    What is an FAQ? What is the Source field in the FAQ module? How do I add a screenshot in an FAQ? How do I link an external document in an FAQ? How does my customer view FAQs? What are FAQs in Vtiger CRM? How are FAQs written in Vtiger CRM? What is FAQ Editor in Vtiger CRM? Explain List View in FAQs. Where is the source code available for the different Open Source versions? List the benefits of FAQs in Vtiger CRM. Explain Summary View in FAQs. What are the FAQ statuses in the Article Editor? What are the Views in the FAQ Editor? Are FAQs available for the public to view? What are the actions performed in the FAQ Editor?

    How do I create an FAQ?

    Table of Contents
    You can create FAQs in the following ways:
    • Manually in the CRM
    • Through Import
    • Webservice
    • Workflows
    Follow these steps to create an FAQ manually in the CRM:
    1. Log in to the CRM.
    2. Go to the Help desk.
    3. Select Agent Enablement > FAQ. The FAQ List View opens.
    4. Click +Add FAQ. The Add FAQ window opens
    5. Enter or select the following information to create a FAQ:
      1. Question - Type the Question in the Question field.
      2. Answer - Type the Answer in the Answer field.
      3. Category- Select the Category from the drop-down.
      4. Version - select the version from the drop-down. 
      5. View Full Form - Click to add the following additional details.
        1. FAQ Information
        2. SEO Information 
      6. Save - Click to save the FAQ.
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