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How do I create an FAQ?

Table of Contents
You can create FAQs in the following ways:
  • Manually in the CRM
  • Through Import
  • Webservice
  • Workflows
Follow these steps to create an FAQ manually in the CRM:
  1. Log in to the CRM.
  2. Go to the Help desk.
  3. Select Agent Enablement > FAQ. The FAQ List View opens.
  4. Click +Add FAQ. The Add FAQ window opens
  5. Enter or select the following information to create a FAQ:
    1. Question - Type the Question in the Question field.
    2. Answer - Type the Answer in the Answer field.
    3. Category- Select the Category from the drop-down.
    4. Version - select the version from the drop-down. 
    5. View Full Form - Click to add the following additional details.
      1. FAQ Information
      2. SEO Information 
    6. Save - Click to save the FAQ.
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