How do I create an FAQ?

You can create FAQs in the following ways:

• Manually in the CRM
• Through Import
• Webservice
• Workflows

Follow these steps to create an FAQ manually in the CRM:

1. Log in to the CRM.
2. Go to the Help desk.
3. Select Agent Enablement > FAQ. The FAQ List View opens.
4. Click +Add FAQ. The Add FAQ window opens
5. Enter or select the following information to create a FAQ:
   1. Question - Type the Question in the Question field.
   2. Answer - Type the Answer in the Answer field.
   3. Category- Select the Category from the drop-down.
   4. Version - select the version from the drop-down. 
   5. View Full Form - Click to add the following additional details.
      1. FAQ Information
      2. SEO Information 
   6. Save - Click to save the FAQ.