FAQs in this section
What is a case? How do I create a case? Can I link a customer record to their case record? What is the Is Billable field in Cases? Can I link a service to a case? Can I create a case using Quick Create? What are the different statuses of a case? How do I assign a case to a team in my company? Where can I find the responses to the Customer Satisfaction Survey? What is the Customer Satisfaction Survey? How does the Customer Satisfaction Survey work? How can I find the Customer Satisfaction Survey workflow? Can I mass edit case details at once? Can I filter cases depending on the Customer Satisfaction Survey feedback? How do I set up a mailroom rule to create cases? How do I reply to a case? Why are there no closed states in Cases?
What is the difference between cases and internal tickets?
Table of Contents
The major difference is that cases are related to your customers and internal tickets are related to your employees. Customer issues are logged as cases and employee complaints are logged as internal tickets.
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