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How do I mass-edit case details at once?

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Yes, you can mass edit cases for single or multiple fields in the List View.

Follow these steps to mass edit cases:
  1. Click the Main Menu.
  2. Go to Support.
  3. Click Cases.
  4. Select the cases that you want to edit at once in this way:
    1. Hover the case records.
    2. Click the radio button located on the left.
  5. Click the Edit icon located above the column names.
  6. Select the field(s) that you want to mass edit from the Available Fields drop-down.
  7. Enter the new field value.
  8. Click Save.
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