What is a case? How do I create a case? Can I link a customer record to their case record? What is the Is Billable field in Cases? Can I link a service to a case? Can I create a case using Quick Create? What are the different statuses of a case? How do I assign a case to a team in my company? Where can I find the responses to the Customer Satisfaction Survey? What is the Customer Satisfaction Survey? How does the Customer Satisfaction Survey work? How can I find the Customer Satisfaction Survey workflow? What is the difference between cases and internal tickets? Can I mass edit case details at once? Can I filter cases depending on the Customer Satisfaction Survey feedback? How do I set up a mailroom rule to create cases? Why are there no closed states in Cases?