FAQs in this section
What is a case?
How do I create a case?
Can I link a customer record to their case record?
What is the Is Billable field in Cases?
Can I link a service to a case?
Can I create a case using Quick Create?
What are the different statuses of a case?
How do I assign a case to a team in my company?
Where can I find the responses to the Customer Satisfaction Survey?
What is the Customer Satisfaction Survey?
How does the Customer Satisfaction Survey work?
How can I find the Customer Satisfaction Survey workflow?
What is the difference between cases and internal tickets?
Can I mass edit case details at once?
Can I filter cases depending on the Customer Satisfaction Survey feedback?
How do I set up a mailroom rule to create cases?
Why are there no closed states in Cases?
How do I reply to a case?
Table of Contents
You can reply to a case from the Summary View of the case record.
Follow these steps to reply to a case:
Follow these steps to reply to a case:
- Click the Menu icon.
- Go to Support.
- Click Cases.
- Select and open the case that you want to reply to.
- Click the Reply button in the Activity section of the Summary View.
- Type the text.
- Click Send.
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