Follow these steps to configure live chat widgets:
- Login to your CRM instance.
- Click on your profile picture on the right corner of the screen.
- Click the Settings button.
- Select Widgets under Websense.
- Select the tracker of your choice.
- Select the widget.
- Customize the labels and text messages in the General tab.
- Assign agents who will be responding to your clients in the Agents tab.
- Connect your Facebook page so that all the messages are diverted to web chats in the Facebook tab.
: You can also configure the widget by going to Settings
. Hover over a tracker record and click the Configure widgets
To know more about Widgets, click here
To know more about Web Chats, click here