How do I activate Webchats? How do I track the performance of my agents? Can I open an active chat in a new tab? What is the difference between the New and Open status of a chat? What metrics of Live Chats do I see from the Reports module? Can I add a deal from a chat? How do I, as a reviewer, give feedback to the agents? How do I send images to the client from the chat window? How do I know the source of the customer? What happens when an agent goes offline? How do I configure Facebook's integration with Web Chats? Can the customers automatically view answers in the widget? Can an agent view the chats assigned to another agent? Why am I seeing a smiley beside the chat number? What do Pages Visited show in Live Chats? What is the difference between the Busy and Offline statuses of an agent? How do I know when a client replies to me? Why do I integrate Facebook with Live Chats? Can an agent transfer their chat to another agent? Where do I see a chat's metrics? What do the numbers in a chat list indicate? Is the Live Chats module available by default in the CRM? Why do I configure the Live Chat widget? What does the bulb icon do in Live Chats? How do I check whether the Facebook integration with Live Chats is working? How do I see a client's feedback? I can see green dots next to a client's name. What does this mean? How do I add a tag to a chat record? How do I send a transcript to the client? Can I send images to the client from the chat window? Who are the clients in Live Chats? What are the tick marks in the chat window? What are the main features of the Live Chat widget? What is a Tracker code in Live Chats? I have a Facebook account, is that enough for Live Chats? How do I keep a chat conversation open without closing it? What are Live Chats? Is Live Chats available in the Sales Professional edition? How do I install Live Chats module? How do I activate the Live chat widget on my website? What is the importance of the Live Chat widget? How do I customize the live chat widget to my needs? What is the Live Chat console? What is the green tick mark beside the client's photo? What actions can an agent take in the chat window? Can I see the location of the client in the Live Chat console? What are transcripts? Where do I find it? How do I go back to the Live chat console from List View? Who are agents in Live Chats? Do I get a link to the chat record? How do I add a case from a chat?