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How do I see a client's feedback?

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To view a client's rating and feedback, follow these steps:
  1. Click the Main Menu icon.
  2. Go to the Essentials tab.
  3. Select the Live Chats module.
  4. Select a chat record from the List View.
  5. Select the Analytics widget in the Summary View of the chat record.
To learn more about Live Chats, click here.
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