What does One View in Web Chats show? Why am I seeing a smiley beside the chat number? Can I send a transcript to the client if needed? Can I see the location of the client in the Live Chat console? Can I add a case from a chat? Can I add a deal from a chat? Can an agent transfer their chat to another agent? Can an agent view the chats assigned to another agent? Can I open an active chat in a new tab? How do I install Web Chats module? How do I activate the Live chat widget on my website? How do I customize the live chat widget to my needs? How do I go back to the Live chat console from List View? Do I get a link to the chat record? How do I as a reviewer, give feedback to the agents? Can the customers automatically view answers in the widget? How do I know the source of the customer? How do I add a tag to a chat record? Can I send images to the client from the chat window? How do I configure Facebook's integration with Web Chats? How do I check if the Facebook integration with Web Chats is working or not? How do I activate Webchats? What are Web Chats? Is Web Chats available in the Sales Professional edition? What is the importance of the Live Chat widget? What is the Live Chat console? What is the green tick mark beside the client's photo? What actions can an agent do in the chat window? Who are agents in Web Chats? How do I track the performance of my agents? How do I see a client's feedback? Where can I see a chat's metrics? What metrics of Web Chats do I see from the Reports module? Is the Web Chats module available by default in the CRM? What are the main features of the Live Chat widget? Why do I configure the Live Chat widget? Who are clients in Web Chats? What is a tracker code in Web Chats? What do Pages Visited show in Web Chats? I can see green dots next to a client's name. What does this mean? What do the numbers in a chat list indicate? What is the difference between Busy and Offline statuses of an agent? What happens when an agent goes offline? What is the difference between the New and Open status of a chat? How do I know when a client replies to me? What does the bulb icon do in Web Chats? What are the tick marks in the chat window? How do I send images to the client from the chat window? I have a Facebook account, is that enough for Web Chats?