The features of this the Live Chat widget are:For agents:
- Displays the transcripts of previous conversations with clients to keep you updated.
- Quick responses from the widget eases the job of agents.
- Ratings received from the client are available on the widget. This will help agents improve their performance and boost their confidence.
- Displays time-based greetings to make your clients comfortable.
- Displays offline messages so that your clients don’t return empty-handed.
- Clients can embed images in their messages to agents for better clarity of the issue.
To know more about Web Chats, click here