How do I check whether the Facebook integration with Live Chats is working?

After integrating Facebook with Live Chats, you can answer customer queries originating from your Facebook Business Page through Live Chats.

For example, if a customer goes to your Facebook Business Page and sends you a message, the message pops up on the Live Chats agent console. You can respond to the customer and continue the conversation from Live Chats to resolve their issue.

To learn more about Facebook Integration with Live Chats, click here.
To learn more about Live Chats in Vtiger CRM, click here.