Yes, you can.
Follow these steps to send the link to the chat record:
- Click the Main Menu.
- Go to the Essentials tab.
- Select the Live Chats module.
- Select any chat record.
- In the Summary View, click the Link icon beside the chat number.
- You will see a message saying, 'URL copied successfully'.
You can now share the link to the chat record.
To learn more about Live Chats, click
here.