FAQs in this section
Where do my employees receive their employee portal credentials?
An employee did not receive portal credentials. Why?
How are the portal credentials sent to employees?
What is the Employee Portal?
How can I log in to the employee portal?
How do I change the portal password?
Can I modify my profile details on the employee portal?
How do I create an internal ticket on the employee portal?
What are the different ways I can view internal tickets on the employee portal?
How do I view an internal ticket on the employee portal?
Can I change the status of an internal ticket on the employee portal?
Can I close an internal ticket manually on the employee portal?

Can I show or hide fields from the employee portal?

Yes, you can show or hide fields from internal tickets in each view of the employee portal - Create, Edit, and List views.
Follow these steps to display selected fields in the employee portal:
  1. Click the User Menu on the top right corner of the screen.
  2. Click the Settings button.
  3. Go to Module Management.
  4. Select Module Layouts & Fields.
  5. Choose Internal Tickets from the Select Module drop-down.
  6. Click the Detail View Layout tab.
  7. Do the following to show a field in the employee portal:
    1. Select a field.
      • Enable its Quick Create button or mark it as Mandatory to show it in the Create and Edit views.
      • Enable the Header button or mark it as a Key Field or to show it in the List View.

To learn more about configuring the employee portal, click here.
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