FAQs in this section
Where do my employees receive their employee portal credentials?
An employee did not receive portal credentials. Why?
Can I show or hide fields from the employee portal?
How are the portal credentials sent to employees?
What is the Employee Portal?
How can I log in to the employee portal?
How do I change the portal password?
Can I modify my profile details on the employee portal?
What are the different ways I can view internal tickets on the employee portal?
How do I view an internal ticket on the employee portal?
Can I change the status of an internal ticket on the employee portal?
Can I close an internal ticket manually on the employee portal?

How do I create an internal ticket on the employee portal?

Follow these steps to create an internal ticket on the employee portal:
  1. Log in to the employee portal.
  2. Click the Add Ticket button located on the right side.
  3. Enter the following information:
    • Summary: Explain the issue in this field.
    • Internal Ticket Title: Describe the issue briefly in this field.
    • Priority: Set the priority of the issue.
    • Primary Email: Enter your company email address in this field.
  4. Click Save.
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