FAQs in this section
How to delete an internal ticket?
What is an internal ticket?
How are SLAs related to internal tickets?
Why are there no closed states in Internal Tickets?
How many default workflows are there for the Internal Tickets module?
My employees are receiving a feedback survey email that I never send. Why is that?
What are the different statuses of an internal ticket?
How do I assign an SLA to an internal ticket?
How do I assign an internal ticket to a team in my company?
How do I assign an internal ticket to an individual?
How do I create an internal ticket?

Can I see the internal tickets created from the employee portal on the CRM?

Yes. When an employee creates an internal ticket from the employee portal, the ticket gets attached to the employee record in the CRM.

Follow these steps to view the internal tickets created by an employee:
  1. Log in to your CRM account.
  2. Click the Main Menu.
  3. Go to Service Desk.
  4. Select Employees.
  5. Open an employee record.
  6. Click the Issues tab on the right sidebar.
You will see an employee's internal tickets under the Issues tab.
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