How do I view an Internal Ticket on the Employee Portal?

All internal tickets created by you are visible on the portal homepage.
Follow these steps to view internal tickets:

1. Log in to the employee portal. The List view of the Internal Ticket opens. 
2. Use the All Tickets dropdown to filter tickets by the following status:
   1. New: Recently created.
   2. Open: Created but not yet assigned.
   3. Assigned: Assigned to someone in the support team.
   4. Wait for employee: Awaiting your response.
   5. Wait for 3rd party: Awaiting a third party’s response.
   6. Resolved: Marked as resolved, but can be reopened.
   7. Closed: Fully resolved and permanently closed.
3. Click the ticket you want to view. The Summary view of the ticket opens.
4. View the following information:
   1. Summary: Displays a short description of the issue submitted in the ticket.
   2. CreatedByExt: Shows the name of the person who created the ticket. 
   3. Internal Ticket Title: Displays the title of the ticket added. 
   4. Status: Indicates the current stage of the ticket (e.g., New, Assigned, Resolved).
   5. Resolution due: Shows the deadline by which the issue should be resolved as per the SLA. 
   6. SLA Name: Displays the name of the SLA policy applied to this ticket.
   7. Comments: Allows you to view or add replies and follow-ups related to the ticket. 
   8. Documents: Enables you to attach or view files associated with the ticket. 
   9. Updates: Lists the history of all actions performed on the ticket.