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How do I add a tag to a chat record?

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Follow these steps to add a tag to the chat record:
  1. Click the Main Menu.
  2. Go to the Essentials tab.
  3. Select the Live Chats module.
  4. Open a chat record.
  5. In the Summary View, click the More icon beside the chat number.
  6. Click the + icon in the Tags block.
  7. You can either search for an existing tag or add a new tag.
  8. Click Add button.
The tag will be attached to the chat record.

Note: You can also add a tag from the Live Console window as well.

To learn more about Live Chats, click here.
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